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Guild FAQ 
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(N.S.T.)
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Guild FAQ
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For our FAQs, we seek to use the answers provided by Neopets.com whenever possible. Any additional information supplied by TNE will be listed in green text.
Current guild question areas:
General Guild information
Where are the guilds and what are they?
What are private guilds?
How do I join a guild?
Can I join more than one guild?
How do I get to my guild?
What are the guild councils?
How do I apply for a position on the council?
How do I promote my Guild?
How do I leave a guild?
For the Guild Creator/Leader/Council member
How do I create a guild?
Can I create more than one guild?
What options do I have when I create a guild?
Can I change the location of my guild?
How do I create/upload my guild logo?
What are the restrictions on the guild logo?
How do I change the appearance of my guild?
Who has guild admin capabilities?
How can I customise the guild council position names?
How do I review applications for the guild council?
Messages keep disapeering from my guild, yet I am not deleting
them, why is this?
Why can't we have chats in our shops or guilds?
How do I promote/demote guild members?
Can I suspend a member?
Can I remove a member from the guild?
Can I block a user from rejoining a guild?
How do I delete a guild?
Old Guild information
What is the story about Guild Photos?
What was the Guild Spotlight and what happened to it?
Don't see what you need? Why not ask here?
Where are the guilds and what are they?
Guilds are special interest clubs that you can create/join to meet other players with similar likes and dislikes. You can organise give-aways, find new friends and chat about your favourite things :) To get to the Guilds page, click on 'Shops' in the yellow toolbar. When the shops page loads, click on the 'Guilds' link in the toolbar. (It is a blue/green castle).
There are no prizes given for "best guild" or "biggest guild". It's just for fun. Please do not annoy people about your guild.
What are private guilds?
Private guilds are guilds that are not listed in the Guild neighbourhoods. The only way to become a member of a private guild is if you receive an official Guild Invitation and you click on the link provided to you.
The best thing about private guilds, in my opinion, is that they usually do not harass people about joining.
How do I join a guild?
When you have found the guild you want to join, go to the guild page. You should see a 'Join Guild' link under the 'Options' header along the left. Click that link and you will become a member of that guild.
Can I join more than one guild?
At this time, you are not allowed to be a member of more than one guild.
How do I get to my guild?
To get to your guild, click on 'Shops' then click on the 'Guilds' link. This is a blue/green castle in the toolbar. Once the Guild main page loads, click on the 'Teleport' link in the toolbar. This will take you directly to your guild. Note you have to be a member of a guild for this to work!
You can also go directly to your guild from your user profile.
What are the guild councils?
The guild council, is a list of a few trusted people who are given certain duties to maintain the guild. What these duties are, depends on what the guild leader wants them to do. Each council member can have certain permissions such as the ability to clear message boards, although this is up to the guild leader to give them out.
There are four positions other than the guild leader, the names are up to the guild leader to create. The guild leader is the founder of the guild. He or she always has the final say on how the guild will operate.
How do I apply for a position on the council?
The guild leader can promote members to an open position on the guild council or guild members can place an application for an open guild position by clicking on the 'Apply For Position' link under the Guild Council header. The guild leader can then review the application and accept or reject it accordingly. If you do not see a link to apply for a position, then there are no available council positions at that time.
How do I promote my Guild?
If you want to get your guild known, you can post guild updates, activities and other special events on the Guild message board. Please do not spam the boards, this will just give your guild a bad reputation. You can also post an advert on the Noticeboard saying why people should join your guild. Make your guild description interesting and more people will want to join it. There are many more ways to promote your guild if you just use your imagination, you could try to get some of your guild's graphics in people's shops etc.
Please do not annoy people about your guild.
How do I leave a guild?
If you don't want to be part of a guild anymore, it is very easy to leave. Just go to the main Guilds Page and enter the guild you belong to. At the very bottom of the options (in the side bar of the guild) is a 'leave guild' button. Once you click that you are no longer a part of that guild.
If you are the Guild Leader, you will not have the option of leaving. You would have to actually delete the guild. We will be working on a feature that will allow the Guild Leader to resign and appoint someone else into his/her place.
How do I create a guild?
To start your own guild go to the Guilds page and press 'Create a New'. To get to the Guilds page, click on 'Shops' in the yellow toolbar. When the shops page loads, click on the 'Guilds' link in the toolbar. (It is a blue/green castle). Remember you can only create or join one guild so choose wisely:)
Can I create more than one guild?
No, you can only create or join one guild, so choose carefully.
What options do I have when I create a guild?
When you are creating your new guild, you have quite a few options to choose from.
Guild Neighbourhood
There are many neighbourhoods that you can choose from, and each neighbourhood
has a unique theme. Try to choose a neighbourhood that will best suit your guild's
theme.
Guild Description
This will be the text along the top of your guild. The description is placed
along the top of your guild as a brief intro to what your guild is about. The
description is also used when searching for guilds, so make sure that it is
something catchy.
Guild Welcome
This is the welcome message that is displayed when a user goes to your guild's
front page. Use this area to update members to new events, news, etc.
Guild Privacy
You have the option of making your guild public or private. If you choose to
make your guild private, then it will not show up when users are searching the
the guild neighbourhoods. You will have to invite members directly in order
for them to get to your guild.
Guild Colours
You can customise all of the colours used for your guild layout. This includes
the text and border colours. Try creating a colour scheme using the drop down
boxes and then click on Preview. This will open a new window showing you how
your colour scheme would look. If you don't like the colour scheme, simply try
changing the colours and clicking on Preview until you are happy with the colour
scheme.
Can I change the location of my guild?
Unfortunately, once you have created a guild you cannot change its location or neighbourhood.
How do I create/upload my guild logo?
This can only be uploaded by the guild leader, or someone the leader has given permission to. First you need to create your guild logo. You can do this in any graphics program, or you can use an existing image. Resize your logo to 100 by 100 pixels. This will prevent it becoming distorted. If you do not know how to do this, maybe one of your guild members has an artistic streak and can do it for you.
Once you have your image saved onto your computer, go to your guild. In the toolbar you will see a section called 'Admin'. (This is towards the bottom of the toolbar). Click on 'Guild Layout'. Now you will be given three options. Click on the bottom one - 'Upload/change Guild Logo'.
You will now see a text box with a 'Browse' button next to it. Click on the 'Browse' button and click on the image you want to upload. Once you have clicked on your image, press 'Open'. This will now fill in the text box. Press 'Upload The Guild Logo' and your image should now appear as your logo. You may need to refresh the page before you see it.
If you wish to change your guild, you can simply re-upload another one.
What are the restrictions on the guild logo?
The guild logo file must be in either a GIF or JPG format. All other formats will not be accepted. Your guild logo's width and height attributes must be 100x100 and the filesize is limited to 100k. If you try to upload a logo that does not meet these requirements, then the logo will either be rejected or will show up as a broken image.
How do I change the appearance of my guild?
Once you have created your own guild, you can change its appearance whenever you wish. This includes the colour scheme, welcome message and guild logo. To change the welcome message (the main page people see when they come to your guild) first go to your guild. At the bottom of the sidebar is a section called 'Admin'. Click on 'Guild Layout'. You now have three options. The first will change your guild appearance. The second will let you change the names of the positions in your guild. The last one will let you upload/change your logo.
Click on 'Modify Guild Preferences'. Now you can enter a new description and welcome message. You can also choose to make your guild private or not. If you choose to make your guild private, it can only be seen by invited players and won't appear in the guild search. You can also change the colour scheme by selecting different colours from the drop down menus.
Once you have finished making your changes, click on the 'Submit Changes' button. Your changes should now be saved. You many need to refresh the page to see the changes.
Who has guild admin capabilities?
By default, only the guild leader (founder) and the person appointed by the guild leader as the guild master will have admin capabilities. Although, the guild founder can also assign (and remove) admin privileges to any member he/she deems fit. The admin powers are organised as follows:
Layout Control
The ability to change the guild description, welcome message, guild logo and
many other layout attributes such as the guild colours and guild hierarchy.
This is a very powerful position and should only be appointed to those that
you trust completely. Member Admin
The ability to change a member's rank and other member status values. This is
also a very powerful position, as a person with this admin power can also suspend,
delete and permanently block a user from the guild!
Council Admin
The ability to monitor all of the applications sent in for guild council positions.
This power allows the member to accept and reject any applications that have
been submitted.
Board Monitor
The ability to monitor the guild message boards. This admin power allows the
user to delete messages from the board, as well as, utilize the admin features
for the message boards (multiple deletes).
Calendar Admin
The ability to monitor the guild calendar events. This admin power allows the
user to delete any events from the guild calendar.
How can I customise the guild council position names?
To customize your guild layout, click on the 'Guild Layout' link under the
'Admin' header. From there, you can click on Modify Guild Preferences. This
page will allow you to modify the description, welcome message, privacy status
and all of the colour choices for your guild. Once you have made all of the
desired modifications, simply click on 'Submit Changes'.
How do I review applications for the guild council?
To review applications submitted by guild members for council positions, simply click on the 'Guild Council' link under the 'Admin' header. If there are any new applications, they will be listed on this page. To review a specific application, simply click on the member's name that you wish to review. This will pull up the application submitted, which includes their current position in the guild, and the position they are applying for. If you wish to accept their application, simply click on 'Accept' and they will be promoted to their new council position. If you click 'Reject', then it will remove their application and they will not be promoted.
Messages keep disapeering from my guild, yet I am not deleting them, why is this?
If a person posts a particularly bad message, we will send them an official warning and delete all the messages that person has posted, this includes guilds and noticeboard posts.
Also we periodically clear old messages from guild boards. We have to do this now and again to make sure they don't get overloaded.
Why can't we have chats in our shops or guilds?
Unmonitored, live chats are against Neopets terms and conditions. We cannot control what is said in them, or ensure our players safety when using them. As there are some very nasty people out there, we cannot permit them to be used.
How do I promote/demote guild members?
To promote or demote a guild member, click on the 'Guild Members' link under the 'Admin' header. That will pull up a list of all of the members in the guild. To choose a member, simply click on their name. That will pull up an options page which will allow you to modify their current rank and status. Using the drop down menu, select the rank that wish to give them and then click on 'Update Member'!
Can I suspend a member?
Yes. To suspend a member, click on the 'Guild Members' link under the 'Admin' header. That will pull up a list of all of the members in the guild. To choose a member, simply click on their name. That will pull up an options page which will allow you to modify their current rank and status. To suspend them, simply place a check in the 'Suspend Member' option and click on 'Update Member'! The member will be placed on suspension, which will stop them using the message board, and calendar sections. To remove the suspension, simply follow the same steps again and choose 'Reinstate Member'.
Can I remove a member from the guild?
Yes. To delete a member, click on the 'Guild Members' link under the 'Admin' header. That will pull up a list of all of the members in the guild. To choose a member, simply click on their name. That will pull up an options page which will allow you to modify their current rank and status. To delete the member, simply place a check in the 'Delete Member' option and click on 'Update Member'! The member will then be removed from the guild. Please make sure that this action is a last resort, since this cannot be undone.
Can I block a user from rejoining a guild?
Yes. To block a user, click on the Guild Members link under the 'Admin' header. That will pull up a list of all of the members in the guild. To choose a member, simply click on their name. That will pull up an options page which will allow you to modify their current rank and status. To block the member, simply place a check in the Block User option and click on Update Member! The member will then be removed from the guild and they will be prohibited from rejoining.
How do I delete a guild?
If you have accidentally created a guild you can delete it but first you need to remove all your members. To do this go back to your guild page and click on Guild Members. This will display a list of all the members. To remove someone click on their username and then select delete member. You need to do this for all your members and then the delete guild option will appear.
You are not allowed to delete a guild that has multiple members, so the members must leave or be removed before you will have the option of deleting the guild.
What is the story about Guild Photos?
At one time, guild could have pictures in the "Photo" section of their . Some guilds still have pictures available, but no new photos can be uploaded. The current photos will probably be deleted eventually. From the news page for March 21, 2003 : Due to bandwidth and space reasons we are going to remove Guild Photos from the site... sorry about that. We just can't keep up with the amount of uploaded images any more. We will be keeping the images on our content.neopets.com server for the next week or so in case you want to save them and re-upload them elsewhere, but they will be deleted after that. Sorry about that!
What was the Guild Spotlight?
In the beginning, the Neopian Times had a section called the "Guild Spotlight". Each week they would select a few of the guilds who applied to appear on the front page of that week's Neopian Times. Those interested in having their guild spotlighted would submit a small article saying a little bit about their guild that would include things like what your guild does, why it is the best, what sort of things people can do in your guild, how many members you have, and what you want to achieve with your guild. Some of the entries were very creative, and many were specifically designed to help others. Below is one from an old edition of the Neopian Times:
| Check out The Kau&Kougra Guild for their Battle Royal, which is like their very own Battledome league. Winners get special prizes such as Battle Items and/or Rare Items. Doesn't matter what your pet's stats are. |
Note that TNE is not associated in any way with the Kau&Kougra guild. They are listed here solely as an example.
From the editorial in week 31 of the Neopian Times. What happened to the featured guilds that used to be on the front page of the Neopian Times?
Sadly some of the guilds were using the publicity they got from being on the front page to scam players and break Neopets rules. We decided to remove it so nobody else would be tricked.
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